Frequently Asked Questions

Yes. We require reservations to be made 2-4 weeks in advance. The larger your group size the more time we will need to staff your program.

You can email the Program Coordinator. Please provide details such as group size, package, dates, etc. Once the details of your program are settled a group agreement will be drawn up and sent over for you to sign to secure your program date and time. You can also fill out our program inquiry form.

Yes! We can bring the experience indoors. Our half-day, up to 4 hours with low elements and shorter program packages can be facilitated indoors. We are unable to bring our high ropes course and wooden low elements, but an experience outdoors is very similar to an experience indoors or at a different site.

No. Billing will take place after the program is complete. If you are an external customer then you will need to create a customer account number and if you are an internal customer, you will need to provide us with an account number.

Please see our cancellation agreement below:

• Should some or all participants cancel participation in the said program two (2) to six (6) days preceding the program date, we understand that we will be responsible for 50% of the program fees as shown above. Should some or all participants cancel in less than one (1) day preceding the scheduled date, the organization will be held responsible for 100% of the total program fees as shown above unless an alternate date can be arranged.

You may contact our Program Coordinator to reschedule or cancel your program.

• We require a minimum of 8 participants.
• The maximum number is dependent on the package selected – our staff will work with you to ensure we can accommodate your entire group size.

Yes! Our challenge course is open to all groups – inside and outside the university.

A challenge course consists of various activities and elements that are utilized to challenge groups and allow them to work together. Our challenge course offers games, initiative-based activities, low elements, and high elements.

An initiative is an activity that is utilized to provide the group with an opportunity to collaborate, problem-solve, and critically think. Initiatives typically occur on the ground and after each activity, the group will reflect on the events leading to the outcome and further apply it to real-life situations. 

Our high elements consist of individual high traversing element challenges at heights from 30 to 50 ft. Our high traversing elements require problem-solving skills and confidence in yourself and your team.

You get to choose your level of challenge. This applies to your physical, social, and emotional safety.

• Signed waiver
• Reusable water bottle 
• An open mind

Anything you do not want to lose – jewelry, phones, wallets, purses. You can leave those at home or in your vehicles.

We have a key bucket where you can put your keys so they don’t get lost.

No. We require participants to wear closed-toed shoes.

Crocs and open-toed sandals are not permitted.

Our program operates rain or shine. All rescheduling and cancellations due to weather will be the decision of the ChallengeWorks Program Coordinator. Most reschedules and cancellations are due to thunderstorms and heavy rains. We try our best to monitor the weather on the days leading up to your program. If this happens, we will do our best to contact you before moving the program indoors or rescheduling for another day and time.